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CHANGING AND RETURN POLICY

Changing Pajama Sizes

Dear client, it is important to us that you are satisfied with your order and our products and we want to give you accurate measures for our pajamas so you can buy sizes suitable for your children. In order to minimize your costs for additional shipping, please carefully study the size chart before submitting your purchase and payment. You can access the chart by clicking on this link: TABLESIZECHART.

If you have tried the article and found that the size does not suit you, please give us a call or text WhatsApp us on +381 65 869 5660 or send us an email on customerservice@sleepysheepy.shop.

Please provide the following information when contacting us:

  • First name and surname
  • Address
  • Telephone number
  • Order number and order date
  • Reasons for your complaint
  • New size that would fit you or your child

After checking if the desired size is available, we will send you instructions to the enclosed email address on how to change the size. Without this procedure and without your own initiative the article cannot be replaced.

Such a package will be sent to the sender at the sender’s expense, meaning incurred costs such as: import tax, shipping fee, etc. The article ordered cannot be replaced if it has been worn.

The Period for Changing the Size

From the moment the customer makes a request, the time limit for changing the size is 7 working days.

Delivery Costs

Buyer will pay shipping charges for size change, unless originally an error in delivery has been determined by Sleepysheepy.shop

Changing the Article

When the order arrives, you must ensure that the package is not visibly damaged in the presence of the courier. Article you bought can be replaced for:

  • Product of the same or higher price category
  • Product of lower price category

Before article change, please give us a call or text WhatsApp us on +381 65 869 5660 or send us an email on customerservice@sleepysheepy.shop. If you contact us via email, always provide us with the following information in the message:

  • First name and surname
  • Address
  • Phone number
  • Order number and date of order
  • National identity number and the bank account number (in case you change for a cheaper product, so we can pay the price difference)
  • The product you want in exchange

In both of the above cases, we will create documentation that will be sent to you, with the product replacement procedure, to the email address you left when creating an order. After checking whether the desired item is available, we will send you replacement instructions on the attached email address. Without this procedure, the article cannot be replaced by an initiative.

Any such package will be returned to the sender on the cost of the sender. The article ordered cannot be replaced if it has been worn.

The Period for Article Exchange

From the moment the customer makes a request, the time limit for changing the size is 5 working days.

Delivery Costs

Buyer will pay shipping charges for article change, unless originally an error by Sleepysheepy.shop has been made and has been determined.

Pentico preduzeće za trgovinu i izdavaštvo d.o.o.

ŽARKA VUKOVIĆA PUCARA 26A

Business Activity: Printing Services, 18.13

ID No. : 17076035
Tax ID: 100051598
Bank: 160-6000000070250-80
Banca Intesa a.d. Beograd

 

Contact

Web address:

sleepysheepy.shop

Contact E-Mail:

admin@sleepysheepy.shop

Contact No.:

+381658695660

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