FAQ

Estimated tax imports as well as custom fees are not included in the total amount charged to you by our site. It is the buyers responsibility to check their destinations import regulations as well as to cover the fees upon purchase and thereafter.

Due to the COVID-19 Pandemic situation, the courier service as well as the post through which we send our packages is working under different circumstances and conditions. There is a possibility of packages arriving later from the stated dates. To be sure of your packets status and location, please refer to the tracking code we have sent to your email upon making a purchase.

In case your pajama is not glowing, please make sure to leave the print-side open so thatnatural or regular light can "recharge" the special paint on the pajama. If you, for example, keep the pajama in the closet for the whole day - it won't be able to have a source to glow from. Please refer to our "how does it work" section by clicking it on the categories or simply by following this link:   

www.sleepysheepy.shop/how-it-works

The cotton used for creating the textiles for our cozy pajamas comes from Turkey - we make sure to have the best quality suppliers in order to make the pajamas as comfortable as possible. Besides the origin of the cotton, the product is fully made in Serbia in our small family business! We make sure to put in a lot of love and care when; creating the designs, sowing, printing, and packaging. 

The shipping procedure is as follows: a customer makes a purchase through our webshop - we accept the payment and process the package putting the status of the package as "processed" - on the first working day after the payment has been made we send your package to the local delivery service which passes us a tracking code for your package - we forward you to tracking code to keep track of your package - the package is handled by the delivery service and in cooperation with another local delivery service of your country/city of origin - the package arrives!

Shipping is FREE for all orders that exceed the shopping cart value of 55.00 EURO. We currently only ship to Europe, and we are working on changing that so our pajamas can be used worldwide.

We recommend that you wash the pajamas at MAXIMUM 40°C (or 104°F). Washing above the temperature advised can risk the effectiveness and intensity of the print and glowing effect - and we do not take responsibility for goods that have been maintained by improper procedures on the clients part. 

Considering the pajama is 100% cotton, it will shrink 2-5% if you dry it in a drying-machine (as do all other cotton products).

Iron the pajama inside-out as to avoid damaging the print on the front and sleeves.