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RECLAMATIONS

Complaints and Lack of Conformity

When the order arrives, please ensure that you package is not visibly damaged in the presence of the courier. You can return the package in the following cases:

  • If you notice any visible damages (e.g: torn parts, opened package), please give us a call or text WhatsApp us on +381 65 869 5660 or send us an email on customerservice@sleepysheepy.shop stating the reasons for rejecting the package.
  • If you have received the shipment and after opening the box have established the delivered goods do not correspond to the order or that the information on the receipt is inappropriate, please call us at the latest 24 hours after receiving the shipment by telephone or text WhatsApp at +381 65 869 5660 or send us an e-mail with your first and last name and telephone number to the e-mail address customerservice@sleepysheepy.shop
  • If the purchased product does not comply with the provisions of the Consumer Protection Act, please inform us at customerservice@sleepysheepy.shop
  • [Only for orders for Serbia] In case that the goods are returned to the buyer, who has previously paid for them cash on delivery, the costs will not be borne by Sleepysheepy.shop, but by the buyer.
  • In the case of the return of goods and the return of funds to the buyer who previously paid with some of the payment cards, in part or in full, and regardless of the reason for the return, Sleepysheepy.shop is obliged to make a refund exclusively through VISA, EC / MC, Maestro Dina and Amex payment method, which means that at the request of the seller, the bank will make a refund to the account of the card user. To complete your return, we require a receipt or proof of purchase.

Contact by E-mail

If you wish to contact us by e-mail, please always include the following information in your e-mail:

  • First name and surname
  • Address Telephone number
  • Order number and order date
  • Reasons for your complaint 

The deadline for settling the complaint is 14 days from the date of its registration.

Pentico preduzeće za trgovinu i izdavaštvo d.o.o.

ŽARKA VUKOVIĆA PUCARA 26A

Business Activity: Printing Services, 18.13

ID No. : 17076035
Tax ID: 100051598
Bank: 160-6000000070250-80
Banca Intesa a.d. Beograd

 

Contact

Web address:

sleepysheepy.shop

Contact E-Mail:

admin@sleepysheepy.shop

Contact No.:

+381658695660

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